Top 10 Best Practices of Social Media Experts on Twitter

Here are some of the best practices I’ve observed of folks who are so-called “experts” at using Twitter.

#1: Influence Is Important

Talk about Klout and PeerIndex at least once a day. You might say anything – that the service is down, or about a new feature they introduced, or even some critique of these you found, or something like that. Don’t tweet about your score or refer to it directly. Be subtle.

Objective: Your followers should be aware of these services if they aren’t already, and they should go and check out your scores on them.

#2: Emphasize Positives

Retweet anything and everything whenever anyone says anything positive about you. This includes all mentions, all Follow Fridays, and all @replies.

Objective: Your followers need to know what an awesome person you are! Or else, how would they know?

#3: Demonstrate Engagement

Once in a while, ask a question or for help. Even if you don’t get any, after a while, say “Thanks for all the responses!”

Objective: Your followers will be struck in awe at how much ‘engagement’ you get on Twitter.

#4: Engage With Influencers

Keep @replying to people who are celebrities on Twitter with a high Klout. Keep doing it, even if you don’t get a response. Once in a blue moon, one of them will.

Objective: When someone with a high Klout replies to you, your score increases. Also, your followers are awe-struck that you talk with such great folks!

#5: Reciprocate

It’s all about give and take. You need to keep a score of who retweets you how much and who has mentioned you positively and who has recommended you. You should reciprocate in exactly the same manner, in exactly the same proportion. If you don’t, you’re out of their favor.

Objective: Maintain give and take relationships on Twitter. That’s what it’s all about, you dud!

#6: Lifestream

You should be constantly sharing your life online:

  • Everywhere you go, check-in to all location services – Foursquare, FB Places, etc.
  • Share photos of each place you go to
  • Each time you travel, describe your travel experience, in real-time
  • Each time you meet with other people who have Twitter handles, mention all of them and talk about how you’re having an awesome time with them

Objective: Demonstrates how committed you are to living life online, and establishes your presence 24×7, enhancing ‘discoverability’.

#7: Share Wisdom

Whenever you attend a social media conference, tweet about it in real-time, with the appropriate hashtag for that conference.

Objective: You should be imparting all the wisdom you’re getting to your followers, shows how unselfishly you share insight.

#8: Hashtags

Don’t overuse hashtags, else you’ll appear to be overdoing it. Never forget to use them either, they’re very important.

Objective: Balance: Your tweets should appear in anyone’s searches for that topic, but you don’t feel a bot to your followers either.

#9: Use Old Style RTs

Never use native style retweets. They’re impotent because of a number of reasons. If you natively retweet someone, someone else can do an old-style retweet without attributing you, for example. Also, it is very important for the person you retweeted to know how many retweets that person received because of your retweet. Get it? Once in a while, keep talking about why you prefer old style RTs, because they ‘get more engagement’.

Objective: Many experts have shared their wisdom on this topic – Google it to find out if you missed it.

#10: Be a “Pro”

Keep talking about different Twitter clients on desktop, iPhone, iPad, etc. Talk about their pros and cons. Also, maintain a healthy dissatisfaction even about the Twitter client you prefer to use above all.

Objective: Shows you’re a “Pro” at using Twitter with very high expectations of the client you use.

Unfortunately, as you might have observed if you follow me, I don’t practice any of these best practices. Have you seen any more? Share with all in the comments!

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The Evolution from Numbers to Relevance

Social media and Businesses on the web today are driven by the numbers game – of traffic, page views, and follower numbers. But the trend I foresee is:

The web is evolving from a numbers model to a relevance model.

Paradigm Shift: What is the Relevance Model?

Historically, monetization driven by CPC/CPM based advertising has led to websites and marketers focusing on page views and traffic. This is partly the cause of social media being spammed by internet marketers, ranking algorithms being gamed for traffic, and so on.

Numbers Model

Relevance Model

# of Followers Context-driven Lists
# of Clicks # of Interactions
# of Page Views # of Returning Visitors
# of Ads Displayed Time spent on site
# of Ads Clicked # of Subscriptions Gained
Obnoxious Ads Relevant Ads
Influence Management Dynamic Social Graph
Sharing Orgy & Noise Curation
Information Overload Filtered, Relevant Information
Traffic Economy Attention Economy
SEO and SMO Personalization

 

The above table lists different attributes of this paradigm shift. The “Influence Management” entry links to a post by Mia Dand who describes how leveraging social media is often about using a handful of influencers (read: with large follower numbers) to spread your message. Contrast that with Dynamic Social Graphs as described by Robert Scoble, where influence is dynamically determined based on relevance and not just numbers.

The Facebook Kingdom was built on Relevance

The king of the social web, Facebook, was not built on numbers, but relevance.

The success of Facebook and why it has garnered over 400 million users is because it grew on a base of real-life friends who were relevant in the users’ social circle. Other networks have failed to challenge Facebook partly because they have tried to go the other way around – from numbers to relevance.Bullseye

Prioritizing numbers over relevance is putting the cart in front of the horse.

Even as its explosive growth continues unabated, Facebook has not compromised on relevance. It knows that its success depends on users finding relevant content on Facebook and is willing to sacrifice advertising revenue to avoid becoming irrelevant.

I’ve touched upon various aspects of this ongoing theme while tracking the Google vs. Facebook race towards a relevant real-time. It’s becoming increasingly apparent that relevance wins over real-time.

While Facebook has never been in the numbers game, other networks like Digg are now moving from the numbers model to the relevance model.

Relevance vs. Real-Time in Location Check-ins

Consider the hottest trend of check-ins via location services, such as Foursquare or Gowalla.

When I check-in at a restaurant, the real-time checkins of my friends in other places is irrelevant. What is more important and relevant to me is the tips from my friends who have checked-in at the same place as I am right now.

In all cases, my friends are relevant in real-time only if they are at the same location as me. My other friends NOT at the same location become irrelevant.

Relevance wins over real-time.

The Mobile View

While mobile internet access grows, the screen of mobile devices remains constrained by its form factor. This is a major factor driving this evolution. If the content on your screen is constrained by its display, it had better be relevant.

Lifestreaming and Aggregation

As I discussed extensively in my post on why Google Buzz should not simply be yet-another-aggregator, lifestreaming and aggregation have failed to take off and gain mainstream adoption. The reason is simple – lack of relevance.

Which is why, it is personally heartening to see the champions of lifestreaming and aggregation turn their focus towards relevance and disaggregation.

Startups focusing on Relevance

Quite a few startups are hoping to capitalize on this trend:

  • my6sense – recently introduced an ‘Attention API’ allowing publishers to deliver relevant content to users
  • Cadmus – auto-filters Twitter/RSS streams by relevance
  • Knowmore – surfaces relevant stuff from Twitter/Facebook
  • TwitterTimes – personalized aggregation from Twitter
  • FeedTrace – personalized aggregation from Twitter
  • VictusMedia – ‘Intelligent Media Manager’
  • MixPanel – tracking what I’ll term “Relevance Analytics” for publishers
  • Cascaad – personalized news stream based on social graph from Twitter/Facebook

From Around the Web

Here are related posts that further elaborate on this evolution:

Role of Curation in the Attention Economy

Chris Brogan wrote about Attention as a Currency about a month back in the backdrop of how he never liked FriendFeed and how Google Buzz is noisy. While Brogan focused on how one should focus on budgeting one’s own attention, I want to take the concept forward in the context of social media sharing.

Attention as Currency

Key points from Brogan’s post:

  • Attention is the baseline currency and it is finite
  • Reputation and Trust are higher-level instruments of the baseline attention currency
  • You should set up an Attention Budget
  • You should not get sucked into Buzz/Twitter/Facebook

(It is heartening to see a social media celebrity cautioning against getting sucked into the most popular social media tools out there, but how many social media enthusiasts are paying attention?)

The ‘You Scratch My Back & I’ll Scratch Yours’ Formula

When I once thanked an online friend for sharing one of my posts, the response took me by surprise: “It’s alright. You’ve shared some of my stuff before”.

Yes, I was a newcomer to social media.

Social Media today is largely driven by numbers and continues to play the followers game. An entire crop of millions of social media marketers has been harvested using the “You scratch my back and I’ll scratch yours” fertilizer. What this means is, if you share my post, I’ll share yours. The principle is that you need to give in order to get in return. All this ‘give and take’ is partly what has caused the noise in social media.

Because of this formula, the situation has now devolved to:

  • Digging stories blindly just because your friend ‘subbed’ them on Digg
  • Retweeting those who retweet you, irrespective of what is being tweeted
  • And so on, in various other networks in various other forms

Essentially, social media networks have become places where sharing is more about sucking up to people and their social circle, rather than truly endorsing content. And as networks, social circles and sharing grows on the one hand, quality of content being shared deteriorates more and more on the other.

Sharing is Asking for Attention

When you share something on any network, you are telling your social circle – “Look at this, this is something I think you will find interesting.” In essence, you are asking for attention from your followers. Your followers distribute whatever attention currency they have budgeted for you among the things you share.

The attention each item receives depends on the total number of items you share. If you overdo it, you are reducing the value of each shared item. If you don’t share much, you aren’t really participating in the social network, reducing your baseline value.

The Flaw in the Formula

What the formula doesn’t take into account is that by blindly and indiscriminately increasing one’s ‘give and take’ in social media, one is decreasing the relevance of one’s shares to one’s followers. By ‘giving back’ to certain people, you’re at the same time ‘taking away’ from your other followers.

When the relevancy of your shares decrease, your reputation and trust declines. Social media tools might indicate you have a large number of followers, your ‘influence’ is ranked highly in terms of numbers, and you become popular as a friendly person. But your followers may not be clicking on the links you tweet or buying the products or services you recommend.

Curation Increases Reputation

Curation is such a buzzword these days, that some have gone so far as to dub every act of social media sharing as ‘curation’ – from Foursquare check-ins to Blippy purchases, to Yelp reviews. I consider some of these examples as annotations or adding meta data to a crowdsourced database. Considering each act of social media sharing as an act of curation is like considering all sex to be an act of love.

The one way I’ve seen true reputation and influence increase on the social web is when one’s shares are relevant to followers. This necessitates a brutal and ruthless evaluation. Is this content relevant to my followers? Irrespective of which influencer wrote it, irrespective of which ‘guru’ endorsed it, the relevance question is of prime consideration in deciding whether I endorse, share and propagate it to my followers.

Curation is budgeting the attention of your followers.

By reviewing the content and evaluating its relevance to your followers in any network, you are valuing the attention of your network. Personally, I prefer valuing this currency of my followers than playing the numbers game.

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