Mapping Startups & Services Filtering For Relevance In A Matrix

After looking at the different approaches to filtering for Relevance, I have been seeking a way to map them visually. There are many different startups competing in this space along with the giants, and a way to map them in a matrix would help us see the big picture of how the battle for relevance is evolving on the social web.

What are the fundamental ways in which these approaches and startups differ? These could form the axis around which we can then proceed to map them.

The Popular – Personalized Axis

Filtering either works by showing us the most popular stuff being shared online, or by understanding our individual preferences and surfacing personalized content. Thus, we have the following axis:

PopularPersonalized

The Serendipity – Search Axis

You either search for content or you see it serendipitously without seeking anything specific. Search is actively initiated by the user and is goal-driven, while serendipitous discovery is gifted with the user being passive at the receiving end. This gives us our second axis:

SerendipitySearch

The Filtering for Relevance Matrix (FORMAT)

We combine these two axes to form the backbone of our visualization. We then place different services within our matrix as per their core filtering approach. The result is the Filtering FOR Relevance Matrix (FORMAT) as seen below:

 

Format

Let us now look at each quadrant closely.

Popular – Search Quadrant

This is the simplest and oldest of all. Search powered by algorithms to surface most popular content online. This also includes other Twitter search services like Topsy. These services are powered by algorithms such as PageRank, PersonRank, Resonance, etc. to surface the most popular result relevant to a query.

This approach dominated the Web 1.0 era before the advent of the social web.

Popular – Serendipity Quadrant

Services in this category help you find the most popular content being shared online across different social networks. These were the next to evolve in the Web 2.0 era, beginning with social bookmarking services like Reddit, StumbleUpon, etc.

There is an element of personalization provided by many of these, in that you “follow” some users, but the motive behind such following is less to seek personalized content, more to seek trending, viral content.

Note how Digg is attempting to move from this quadrant to the personalized quadrant, and facing hurdles along the way.

Search – Personalized Quadrant

A breed of services has evolved around delivering personalized recommendations and content tailored for your needs. Hunch learns about you and acts as a “taste engine”, while Blekko allows you to personalize your searches with slashtags. Google is making forays in this space with its Social Search service, which tries to personalize search results based on your social graph.

Personalized Serendipity Quadrant

This is the hottest space where most of the competition is today.

Twitter Lists are personalized (created by you) and deliver fresh, serendipitous content relevant to your interests. Facebook Likes give you serendipitous discovery from your personal friends. Flipboard provides a social magazine based on your personal social circle on Facebook and Twitter. My6sense delivers new content using ‘Digital Intuition’. Vertical networks like Last.fm deliver music recommendations based on your individual taste. Personalized Twitter newspapers give you fresh content filtered by your social graph on Twitter.

Note how Datasift lies at the center of the matrix. This is because Datasift is a platform providing different filtering services and approaches. Developers may use the platform to develop different services and apps that can lie in any of these quadrants.

How does FORMAT help?

So what is the point of this exercise? Using FORMAT:

  • We see the big picture of how services providing relevance and filtering are evolving.
  • We see how personalized serendipity is the holy grail of the social web right now.
  • We see how different services relate to each other and who is competing with whom and how.
  • We see how identifying the target quadrant is important for any new startup in this space.
  • We see how users provide friction when a service tries to change quadrants (Digg).

If you are involved in a startup aiming to provide filtered, relevant content to users, which quadrant would you target? See how FORMAT helps?

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DataSift Curation Engine Aims for Relevance in Real-time

As I have said many times previously, if 2009 was all about the hype of Real-time, the future is all about capturing Relevance in real-time. Datasift has partnered with Twitter to get the full Twitter firehose and is building a platform to enable curation and filtering in real-time.Datasift

An introductory video about Datasift was posted in their first blog post, which didn’t reveal much about how the platform works. Now, uber-geek Robert Scoble has posted a video of an extensive discussion with Datasift’s founder, Nick Halstead.

Robert Scoble with Datasift founder Nick Halstead

This post is a summary of Datasift as discussed above concluding with my own thoughts.

The Basics

Twitter’s firehose at present has around 800 tweets/sec, or 70 million tweets/day. Datasift can filter this firehose using over 20 variables. Examples of these variables include:

  • Profile information like name, location, bio, number of follows, followers, lists, etc.
  • Text and language of tweets
  • Geo-location of tweets
  • Verified users
  • Source of tweets – web, Seesmic, TweetDeck, etc.
  • Number of Retweets
  • Whether tweet contains a hyperlink

Datasift is a rules-based engine that can filter this firehose using thousands of complex rules and provide a filtered stream in real-time within milliseconds. It is built using a Service Oriented Architecture and has an API.

The Rules

Rules can comprise of any combination of filters using the above variables. Rules can be combined and merged, or added and subtracted, into a single new rule. Stream outputs from Datasift using such rules can become columns in Twitter clients like TweetDeck.

Here are a few examples of how rules can be used:

  • Show me tweets containing “google” from users who don’t have “social media” in their bio, and who have more than 500 followers.
  • Show me tweets from my curated Twitter list of tech brands that have more than 100 Retweets.
  • Show me tweets originating from within a radius of 5 miles from the location of XYZ Conference that don’t have swear words, irrespective of whether their tweets contain the hashtag for the conference.
  • Show me tweets originating from Starbucks shops around the world, of users who are “Verified Accounts”, irrespective of what they’re about.

Datasift’s website is intended as a community website for curators and developers to collaboratively work on developing these rules. You can leverage rules created by others to avoid duplication of effort. Rules are classified with tags, and Datasift provides search, ranking and trending for easier discoverability of rules.

Partnerships for Influence Tracking and Sentiment Analysis

Datasift has partnered with PeerIndex and Klout to enable filtering using their influence and authority scores. It has also partnered with a firm for real-time sentiment analysis.

Thus, any of the above rules can be filtered further using such scores, and a stream of tweets with negative sentiment about a brand or product, combined with any other rules, can be monitored in real-time.

Alerts and Analytics

For esoteric rules that may provide a result infrequently, alerts can be set up. The example discussed is of any politicians from a Twitter list tweeting the word “scandal”. Developers can send these alerts as email, SMS, or notifications on smartphones.

The resulting streams from all rules applied by the engine are stored by Datasift. This data can be extracted, segmented, and analyzed later. For example, this can be used to track the performance of social media campaigns.

Relevance Filtering of Links

Datasift can use TweetMeme and other databases to check the links in tweets, and determine whether they are relevant to a specific topic. Not much details on how this is achieved, but apparently, Nick says that all sites are already classified into different subjects by Tweetmeme and other such databases.

Blekko-style Twitter Search

Datasift has developed a prototype of Twitter search along the lines of Blekko’s slashtags. Thus, along with your query text, you can use filters such as “/nolinks” to get tweets without links, or “/California” to get tweets originating from CA.

RSS Feeds

Compared to the massive volume of the Twitter firehose, the volume of RSS is minimal. Datasift plans to have their own PubSubHubbub server. Developers and third-parties can plugin any RSS feeds and use Datasift’s filtering rules to get an output feed.

Revenue Model

One option is free access to the stream with in-stream ads. Ads will be tailored and designed for the target form factor – desktop/mobile/tablet/etc.

Second option is selling data B2B for developers and brand companies, charged by volume of data consumed.

Prospective Partners

Datasift is seeking to work with startups like Flipboard, who are creating new ways for curated content consumption. This can also include any of the startups focusing on Relevance, such as TwitterTimes or Paperli.

My Thoughts

When I compared approaches to filtering information for relevance, I had suggested that the service most likely to succeed would be the one that supports multiple approaches and platforms. We can easily see that Datasift supports all platforms and several approaches like crowdsourced filtering, influence filtering, location filtering, etc. It is easily the most powerful relevance filtering engine I have seen yet.

The market of end-users for curated real-time content is at present unknown. Startups involved in creating pleasant experiences for consuming content have yet to find a monetization strategy. The degree of Datasift’s success from an end-user perspective is largely dependent on:

  • The creativity of developers and curators to create compelling experiences, and
  • How the monetization strategies of presentation apps fare and how Datasift is able to work with them

Nevertheless, with the amount of content being created online growing exponentially, curation and filtering will eventually become necessities for any social media client. It is just a matter of time.

I also see a bright future on the B2B front. By partnering with influence and authority tracking companies, combined with sentiment analysis, Datasift may already be a compelling choice for brand monitoring and social media reputation tracking.

Lastly, thanks to Robert Scoble and Nick Halstead for the interesting interview.

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